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Catalyst partnered with multiple teams at the bank to better understand how the signature was being used throughout the organization. The challenge, they found, was that there were many downstream operational processes that were reliant on the image of a signature to perform validation. For example, the fraud department would use the image if they received a check that they thought might be fraudulent. They would go to the signature card to verify the signature on the check against the signature they had on file.
Based on their analysis of the current situation, Catalyst identified the departments that would potentially be impacted by not having a signature image. They then provided recommendations on how to adopt new processes that would use an alternative solution for validation and allow the bank to shift to using the more cost-effective date stamp signature. In addition to their recommendation, the Catalyst team also demonstrated the best way to integrate the date stamp signature solution to work with existing systems.