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James Hodges

James is the Director of Community & Client Advocacy here at MX.

Recent Posts

How to Build Digital Banking: Mobile First, Seamless Across All Devices

By James Hodges on Apr 22, 2016 11:45:22 AM

Mobile First

The rise of mobile in the past few years has been drastic. 85% of consumers say mobile devices are a central part of everyday life. Furthermore, at a number of financial institutions, mobile has now become the primary channel for Millennials and Gen X. For example, BECU in Seattle, Washington shared at our March Fintech Festival that it has found mobile to be the number one channel for members aged 18-44.

Topics: Design
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Why Traditional PFM Is Dead

By James Hodges on Apr 22, 2016 11:35:48 AM

Personal financial management (PFM) software has existed since the earliest days of the PC, and yet consumer adoption of the products has often been lackluster. Rick Claypoole, Director of Retail Product Management and Marketing at Cadence Bank, tells one reason for the low adoption. He says, “Looking back at early PFM solutions, the only consumers who would really use those tools were the hardcore budgeters... And, while the early solutions were pretty cool for those users who wanted to do a lot, they were not very user friendly. And, in reality, almost nobody wants to do a budget, so the potential market for the solution was limited. It’s a chore, it’s laborious, and it’s not fun.”

Topics: Marketing
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Mobile Is Not Just About Technology — An Interview With Scott Bales

By James Hodges on Apr 22, 2016 11:28:54 AM

We recently caught up with Scott Bales, author of Mobile Ready and the previous Chief Mobile Officer for Moven. He believes mobile is not about the technology but about behavior, context, and utility. He has found that when you embrace this idea, technology as an issue disappears. We delved into this topic in this interview, and you can also read more about it in his book here.

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Banks Need to Offer an Experience That's as Personal as GPS Software

By James Hodges on Apr 22, 2016 11:27:53 AM

GPS software learns users' personal behavior and then gives them customized options based on their preferences. Banks can do the same.

Topics: Technology
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The Future of the Digital-only Bank [Interview w/ CEO of Fidor Bank]

By James Hodges on Apr 22, 2016 11:26:40 AM

We recently caught up with Matthias Kroner, CEO of Fidor Bank, one the world’s most innovative banks. Fidor has completely rethought the traditional concept of banking and produced an outstanding digital-only bank. All charts have come from Slideshare (here and here).

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2015 Consumer Survey: 7 Fintech Charts That May Surprise You

By James Hodges on Apr 22, 2016 11:25:14 AM

Topics: Technology
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Re-imagining The Entire Customer Experience In Financial Services

By James Hodges on Apr 22, 2016 11:23:31 AM

Topics: Marketing
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Atom Bank: The New Mobile-delivered Bank [Interview w/ Anthony Thomson]

By James Hodges on Apr 22, 2016 11:21:57 AM

We recently caught up with Anthony Thomsonthe Former Chairman and Founder of Metro Bank, the first bank to launch in the UK in over 100 years. After a successful venture there, here’s now spearheading a new mobile-first bank named Atom Bank

Topics: Design Interview
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Augie Ray Interview: Cannibalize Yourself Before Others Cannibalize You

By James Hodges on Apr 22, 2016 11:10:53 AM

Augie Ray is a customer experience professional at a F100 financial institution. We caught up in Manhattan and had a fascinating discussion about the disruption currently occurring in financial services. Some parts of this article have beenrepurposed from Augie’s blog.  

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"Embrace Technology or Become a Dinosaur": Interview with Kevin Mullins, Community Banker

By James Hodges on Apr 22, 2016 11:06:53 AM

We recently caught up with Kevin Mullins, COO at Sevier County Bank to talk about the state of community banks. Not only does he have 117,000 Twitter followers, but he first became a CFO at age 25. He served as a CFO for 26 years and has been a COO for the last 3 years. He believes that community banks must embrace technology, focus on being personal, and improve financial literacy of account holders.

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