If 2020 taught us anything, it’s how important it is to be able to adapt, adjust, and be flexible with our plans. As we look to the new year, we can take the lessons learned from the failures and successes to achieve our goals in 2021. In that vein, we put together a list of the top ten most thought provoking content pieces of 2020 to help you identify the right strategies and focus on growth so you can take 2021 head on. 

 

1. The State of Banking in 2021 According to Bankers and Consumers 

As we head into 2021, the financial industry is faced with a new set of challenges from budget cuts and increased competition to growing demand for digital-first consumer experiences. But if these challenges are planned for successfully, they can turn into some of the greatest opportunities in the new year and beyond.

 

2. The Impact of Financial Stress on America 

Finances are a major part of people’s lives and can have a huge impact on their health, emotional state, productivity and much more. When it comes down to it, financial stress is one of the biggest burdens people bear. A report by the American Psychological Association found that 1 in 5 Americans say that they have either considered skipping or skipped going to a doctor when they needed health care because of financial concerns. 

 

3. Financial Behavior & Spending Amid Covid-19

With things continuing to change, as we adjust to this new normal, it’s more important than ever before to have a clear plan for how to manage your finances and make the most of your money. Learn how most Americans are spending during this pandemic.

 

4. SMB Experts: How to Best Help Your Small Business Customers Right Now

Join Jane Barrat, CAO MX, Adam Miller, Director of Branch Small Business Strategy at Regions Bank, Sam Taussig, Head of Global Policy at Kabbage, Steve Roberts, CEO and Co-Founder of Autobooks, and Curt Queyrouze, President of TAB Bank. This panel will discuss how you can support your SMB customers amid a pandemic.

 

5. The Ultimate Guide to Bank APIs

Open banking, embedded finance, and banking as a service give people an unprecedented level of experimentation across the financial services industry. It’s all driven by APIs. See everything you need to know about bank APIs — including examples of organizations that are excelling on this front — in one place.

 

6. The Ultimate Guide to the New World of Banking

Unlike anything in recent decades, Covid-19 sparked an inflection point across the banking industry. Within weeks, deposits at the largest banks ballooned by more than $1 trillion, offices went empty, remote work became widely acceptable, drive-through banking made a comeback, and the primary reliance on digital services was swift and decisive.

 

7. Humanizing Money: How 2020 Will Change the Money Experience -- for Good

Jane Barratt, Chief Advocacy Officer at MX, Yemi Rose, Founder and CEO at OfColor, and Lucy Marcil, Pediatrician and Social Entrepreneur explored the topic of humanizing the digital banking experience in the New World webinar series from MX. The discussion was full of key insights that banks and credit unions can use to reimagine the way they approach not only digital, but the human experience of money as a whole.

 

8. The Color of Money: Explaining the Racial Wealth Gap

In her Money Experience Summit presentation, Mehrsa Baradaran, professor at UCI Law, covers the history of economic injustice in the United States, including slave labor, post-civil war injustice, Jim Crow, no due process, and the New Deal.

 

9. 2020: The Make or Break Moment for Fintech

Adrienne Harris, Financial Services Executive, and Jane Barratt, CAO at MX, cover how the dynamics of fintechs have evolved this year, the new role of fintech in providing support to financial institutions worldwide, and fintech regulation in the US and international markets.

 

10. Leading from the Front: Establishing Consumer Confidence Amidst Uncertainty

Ryan Caldwell, founder and CEO at MX, sat down with James Dotter, CFO at MX, to discuss best practices for banks, credit unions, and fintech companies during the covid-19 crisis and economic downturn. They discuss what they’ve been hearing from leaders in financial services, the importance of data in offering optimal digital experiences, and how MX is responding.