In The Power of Trust, the author writes: “Today, the need for business to focus on trust is clearer than ever before. We’re past the Great Recession, but the conditions that now shape the landscape have brought trust directly to the forefront of conducting good business.”
At MX, we believe trust is essential for the financial services industry. Customers trust financial institutions and fintechs to keep their money safe, to protect their personal data, and to deliver reliable services that help them manage and use their money. However, industry research and MX consumer surveys shows that trust in financial services is waning.
Join us at Money Experience Summit 2023. Reserve an exclusive discount to join the top finance and fintech leaders, influencers, and builders on September 19-21, 2023, in Snowbird, Utah for 3 days of inspiration and insights that will empower you to take on big challenges with bold actions.
For the financial services industry, trust is essential. A consumer’s money experience has a profound impact on their lives. What is the state of trust today and how do we make it stronger?
Regardless of generation, the most important factor affecting how customers choose a financial service provider is trust and security. This review of generational research was conducted with our partners Finn AI, Q2, and Rival Technologies.
One in 4 consumers feel that financial providers don’t do enough to support their financial needs. Consumers want — and need — more from financial institutions to meet rising expectations and money worries.