Trust in Financial Services

In The Power of Trust, the author writes: “Today, the need for business to focus on trust is clearer than ever before. We’re past the Great Recession, but the conditions that now shape the landscape have brought trust directly to the forefront of conducting good business.”

At MX, we believe trust is essential for the financial services industry. Customers trust financial institutions and fintechs to keep their money safe, to protect their personal data, and to deliver reliable services that help them manage and use their money. However, industry research and MX consumer surveys shows that trust in financial services is waning.

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