As the first Chief Customer Officer, Katie is the executive
responsible to drive a bank-wide strategy centered on the customer
and enabled by connecting data across multiple touchpoints to create
an experience that engages, anticipates and advocates for customer
financial well-being. Katie oversees the functions of Strategy,
Digital Solutions, Marketing, Data and Analytics, Business Planning
and Project Management. This role is highly collaborative internally
and with strategic partners to define and drive impact through a
customer experience discipline that delivers value for our
customers, our community and for CSB.
Prior to joining Cambridge Savings Bank, Katie spent 25 years in
executive leadership roles at Blue Cross Blue Shield, Harvard
Pilgrim Health Care and Neighborhood Health Plan (Allways Health
Partners) driving strategy to execution, diversifying business
lines, leading operations, sales, product development, customer
service, marketing strategy and customer experience.
Katie has served as a formal mentor and champion for up and coming
female leaders for the last decade. In addition, she has served as
an executive sponsor of a young professional’s network, and is
passionate about giving back in her community.
Katie earned her bachelor’s degree in Health Management and Policy
from the University of New Hampshire and holds several leadership
designations, including Women Unlimited LEAD, Boston College
Executive Leadership for Change, Boston Chamber Leadership
Development Program, and the AHIP Executive Leadership Program
About Cambridge Savings Bank
As a $5 billion mutual bank, with more than 186 years in the banking
business, Cambridge Savings Bank is committed to improving the
quality of life of our employees, customers, and the communities we
serve. As one of the oldest and largest community banks in
Massachusetts, Cambridge Savings Bank offers a full line of
individual and business banking services. Our goal is to treat every
customer like our only customer.