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Rise & Shine, Breakfast & Strategic Alignment

Digital Roundtable Discussion, Strategic Alignment: How to Move Fast in a Slow Industry
July 23rd at 8:30 AM ET

During slow economic cycles, innovation is in high demand. External factors may slowly trudge forward seemingly limiting planned initiatives, but there are amendable strategic alignments that when utilized keep you moving at a blistering pace.

Change opens the door to innovation and opportunity, and in this session, Katie Catlender, Executive Vice President, Chief Customer Officer at Cambridge Savings Bank and Don Parker, EVP of Strategic Partnerships at MX will lay out their predictions for the processes and partnerships that will keep your organization moving fast - or faster - despite slow economic movement.

As you work from home, what better way to support small businesses than starting off the day with breakfast delivered to you from a local restaurant. Fill out the form, and we’ll send you a GrubHub gift-card to have breakfast delivered to you while you participate in the digital roundtable discussion.

Don Parker

DON PARKER

EVP of Strategic Partnerships at MX

Don Parker has served as the Executive Vice President of Partnerships at MX since 2011. In that time, MX has partnered with more than 45 major digital banking providers in the U.S. and Canada that now offer MX services to their customers. For three years Don served as Director of the Association for Financial Technology (AFT), a resource for networking and professional development for companies and professionals serving U.S. financial institutions.

Katie Catlender

Katie Catlender

Executive Vice President, Chief Customer Officer
Cambridge Savings Bank

As the first Chief Customer Officer, Katie is the executive responsible to drive a bank-wide strategy centered on the customer and enabled by connecting data across multiple touchpoints to create an experience that engages, anticipates and advocates for customer financial well-being. Katie oversees the functions of Strategy, Digital Solutions, Marketing, Data and Analytics, Business Planning and Project Management. This role is highly collaborative internally and with strategic partners to define and drive impact through a customer experience discipline that delivers value for our customers, our community and for CSB.

Prior to joining Cambridge Savings Bank, Katie spent 25 years in executive leadership roles at Blue Cross Blue Shield, Harvard Pilgrim Health Care and Neighborhood Health Plan (Allways Health Partners) driving strategy to execution, diversifying business lines, leading operations, sales, product development, customer service, marketing strategy and customer experience.

Katie has served as a formal mentor and champion for up and coming female leaders for the last decade. In addition, she has served as an executive sponsor of a young professional’s network, and is passionate about giving back in her community.

Katie earned her bachelor’s degree in Health Management and Policy from the University of New Hampshire and holds several leadership designations, including Women Unlimited LEAD, Boston College Executive Leadership for Change, Boston Chamber Leadership Development Program, and the AHIP Executive Leadership Program Fellow designation.

About Cambridge Savings Bank
As a $5 billion mutual bank, with more than 186 years in the banking business, Cambridge Savings Bank is committed to improving the quality of life of our employees, customers, and the communities we serve. As one of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services. Our goal is to treat every customer like our only customer.

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