The Ultimate Guide to
Digital Transformation in Banking
As the banking industry goes through a digital transformation, two deep currents are driving changes within the global financial services ecosystem: more choice and less friction. This ultimate guide – full of original consumer research – shows that 86% of account holders’ primary interactions with their financial institutions are digital—online and mobile.
So what does this mean for you? If you’re in financial services, it means you have to evolve, to transform your institution top to bottom into a digital company.
Check out this guide to:
- Read key insights about how you can achieve growth in the digital age
- Uncover lessons learned from nearly a decade of digital development
- Learn the critical role of customer advocacy in digital transformation