Financially stressed consumers quietly leave.
A consumer under money pressure does not call to complain. They log in less. They borrow less. They start taking advice from an app that is not yours, and the relationship moves with it.
By the time it shows up in your numbers, they are already gone. Financial wellness tools are usually bolted on late, as a nice-to-have, so almost nobody uses them and they change nothing.
Stress is a churn signal. You can see it in the data before it costs you the relationship.