Tactical Transformation in Financial Services

Jason Lazzerini is Executive Vice President of Digital, Home Loans, Consumer Lending and the Direct Banking Center at Central Pacific Bank in Honolulu. Throughout his career, Jason has worked at the intersection of customers, businesses and technology—leading operating teams while helping organizations adapt to changing customer expectations, new business models and emerging capabilities. At Central Pacific Bank, his responsibilities span digital banking, consumer and mortgage lending, customer service and sales. His work includes applying technologies such as AI and automation to improve customer experience, strengthen frontline effectiveness and drive business performance. Over more than 25 years in financial services, Jason has held leadership roles across consumer banking, mortgage lending, business banking, investments, learning and development, and digital transformation. His banking career has included positions at American Savings Bank, Deutsche Bank, U.S. Bancorp and the Canadian Imperial Bank of Commerce. Before joining Central Pacific Bank, Jason was a management consultant and served as President and CEO of Locations, one of Hawaiʻi’s largest real estate services companies, where he led businesses spanning residential brokerage, property management, title, escrow and mortgage. Jason has been a faculty member at the University of Washington Foster School of Business’ Pacific Coast Banking School since 2017, where he teaches leadership and executive communication. He also serves on the board of Hawaiʻi Contemporary, the organization behind the Hawaiʻi Triennial.

Nate Gardner has been named Chief Xperience Officer, responsible for leading our client success and people organizations as they build world-class experiences for our clients, partners, and team members. He previously served as MX’s Chief Customer Officer for 10 years before leaving the company in 2022. Prior to joining MX, Nate was CEO of the international restaurant chain Costa Vida.