Is the digital experience you are offering your account holders sufficient to stay on the cutting edge of innovation?
Banking revenue has stagnated over the past several years, resulting in an even deeper need for institutions to focus on increasing customer loyalty. Forrester stated that "focusing on customer loyalty is no longer just a smart strategy. In an age of empowered customers, it is an imperative."
Watch this recorded webinar to gain insight into how account holder preference has shifted over the past 20 years, and what financial institutions can do to remain competitive through improved digital experiences.
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Here are some highlights from the webinar: