How Lenders Can Meet Borrower Expectations in Today’s Financial Climate
November 22, 2022 | 1 min read
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Bank of America recently released a report titled “Year-End Millennial Snapshot” discussing the financial attitudes and preferences of Millennials. Results from the survey found that Millennial financial attitudes are still influenced by a negative perception of the economy established from the Great Recession and influence from our parents and their financial relationships.
Before we launch into why Millennials are important, let’s identify the audience we’re talking about. Millennials were born between 1980-2000, and they tend to be:
Now we’ve identified Millennials as an audience, why are we important to your marketing strategy and business growth?
The Millennial generation is just at the beginning of making major financial choices (i.e., buying a home, buying our first ‘real’ car, refinancing student debt, etc.). By applying major marketing focus to our generation, you’re focusing on the generation who’s actively looking for a financial partner to provide services to us at a critical decision-making point of our lives. If you win us now, you’ll be well positioned to provide customized and thoughtful financial advice moving forward (and gain our loyalty in the process).
More than half of Millennials say that being prepared for financial changes is a priority for them right now, and we’re optimistic that we’ll be able to save and invest more money in the future. In fact, by 2017 Millennials will have more spending power than any other demographic...
Even though Millennials understand they have a bright future, we’re cautious that our financial position will, compared to our parents, be difficult. We’re concerned about our ability to:
And while we’re concerned with our financial future, when discussing specifics of our finances:
Building relationships and targeting Millennials should be priority, prove to us you know who we are and what we’re concerned about and you’ll find we could be your most profitable customers yet.
LinkedIn and Ipsos recently conducted a study titled “Winning Affluent Millennials,” where a key takeaway details that if financial services providers furnish content that’s personally relevant to the financial needs of Millennials, in the context that we’re seeking the information (aka social networks), those financial service providers will win.
Three of the five unique factors Millennials look at while evaluating a potential financial service provider include:
The other two unique factors are relationship and purpose. Millennials tend to ask, Does the provider already have a relationship with me or someone I trust? Do I resonate with the provider’s mission and core values?
In addition to these five factors, we know that Millennials are tech-savvy and hyper-focused on being connected to their family and friends and pretty much every other aspect of their life, including finances. Keep in mind that we’re looking for providers who are offering the technology tools we need to take action on the financial advice we receive.
Discovering the best ways to attract and retain Millennial account holders now will provide invaluable as the future progresses. Millennials who are now parents show a proactive financial approach to teaching their own children about smart financial decisions. 43 percent of Millennials believe that parents should start teaching their kids about good financial habits before the age of 10. Gaining relationships with Millennials also could mean securing relationships with future generations as well.
For more information on how to attract Millennials, read “Winning Millennials, Gen X and Boomers in a Digital World.”
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