4 Principles to Know Your Customers Better
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Cultivating deeper customer relationships can help financial institutions drive financial strength and value for customers.
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MX’s latest research of 1,000 U.S. consumers shows 22% of U.S. consumers are most worried about paying for everyday necessities, while one-third are most worried about paying for unexpected expenses or emergencies.
Consumer expectations and money worries may be higher than ever — and trends point to higher credit card balances, lower savings rates, and a predicted recession as top areas where banks should be paying attention. Here’s a breakdown of the top macroeconomic trends impacting banks:
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