According to Kehoe, MX Insights helps engage customers by moving them back to the myVoyage experience with notifications about timely financial information. “With insights,” Kehoe says, “we’re able to send out nudges on things like subscriptions or upcoming bills to bring the user back into the myVoyage experience. And that gives them the opportunity to do a quick check-in on both their retirement and overall financial wellness goals.”
Since its launch, Voya has seen some real-life results with myVoyage. Thirteen percent of employees that have used this experience have increased their retirement savings. On average, they saved $1,200 more for healthcare savings, and employers save $800 per employee when those employees optimize their benefits decisions.
Additionally, Voya is also leveraging MX Data Access for employees seeking more secure access to their Voya accounts and a reliable OAuth connection for those who want to aggregate their Voya accounts and share their financial data with other third parties. Leveraging MX’s open finance Data Access API enables employees to connect and share financial data on their terms, without sharing their username and password.
“We’re really committed to the security and safeguarding of our customer information,” Kehoe explains, “It’s the first thing we need to do before we can do anything else. Our customers trust that we’re a secure location for their finances. And by rolling out MX Data Access, we can provide a more secure connection for all of Voya’s customers.”