This week we feature Steven Ramirez of Beyond the Arc for a discussion on predictive analytics. Ramirez details exactly why this topic matters and gives practical suggestions on how financial institutions can make it work for them. You can watch the video and read the transcript below.
Today we'll be covering select presentations from the thought leadership panels at Finovate starting with an analyst all star panel.
We're here today at Finovate Fall, and we're excited for a day full of demos. A note for those unfamiliar with the process: Finovate is a chance for fintech companies across the world to demonstrate their latest innovations for seven minutes. One moment longer than seven minutes, and a gong sounds and your microphone cuts out. This makes for a fast-paced, engaging day.
How Contact Centers Can Put the Customer First: An Interview with the VP of Customer Strategy at Invoca
We talked to Brennie Conkle, VP of Customer Strategy at Invoca, about how to contact centers can use data to put the customer first. You can watch the interview and read the transcript below.
This week we look at a few articles that analyze the start of the financial crisis.
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