Forbes: Banks’ Playbook For Getting Through The Coronavirus Crisis

Forbes
Banks’ Playbook For Getting Through The Coronavirus Crisis
By Ron Shevlin, Contributor
March 24, 2020

MX CEO Ryan Caldwell argues that ‘now is the time to prioritize digital initiatives.’

As banks exhort—or require—customers to use self-service tools, those digital features and functions must perform or they risk operational- and reputation-related headaches.

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